Terms and Conditions

COVID-19
The Cloisters will go above and beyond to protect you. Our cleaning standards were already exceptionally high but we will give you the peace of mind we have put more actions into place to ensure your health is our number 1 priority. We will enforce and provide deep cleaning of our property. We have supplied disinfectant cleaners, soap and hand sanitisers for your use. We will comply with the local government standards to ensure we are all safe.

Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds.
Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking. We pride ourselves on being part of a small community therefore please be considerate of the neighbours, unacceptable behaviour will not be tolerated.


CHECK-IN + CHECK-OUT
Standard check in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. An additional fee will be charged if you do not check out by 11am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.


SECURITY BOND
Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process monies on your credit card or if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to.  You will be contacted to ensure you are aware of the  money to be deducted from your nominated credit card .


NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked Twin share 2 adults sharing and child up to the age of 2. Whole house up to 11 guests and 2 cots (unless prior approval is sought and given by management in writing) No Camping or caravans unless prior approval. All guests are paying guests.


CHILDREN 
Children 0-2 stay free and refers to children using existing bedding. A complimentary porta-cot, high chair and pram can be supplied however this is strictly for guests only. Steps and balconies need to be taken into consideration before booking. Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. Supervision of children around, steps, balconies, roads, driveways, and all areas of the property and surrounds are the sole responsibility of parents/guardians and The Cloisters of Kalangadoo accepts no responsibility.


FUNCTIONS GROUP GATHERINGS
We do accept small parties, however these are all STRICTLY prohibited without written consent from Management prior to your arrival.


NOISE
Disturbance to neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.

PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.


NO SMOKING
Smoking indoors at The Cloisters is strictly prohibited. If there is any evidence of smoking inside you will be charged an additional $500 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.

WIFI/INTERNET

We now provide Wifi and Internet services, login details are on the fridge for guest use. Mobile phone coverage is limited unless with Telstra.

CLEANING
The Cloisters must be left in the same condition  upon your arrival. Excess cleaning fees up to $300 may apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the house upon your arrival. Please immediately report any damage which occurs during your stay.


PROVISIONS
While it is your house to holiday in please be considerate of the next guests checking in. Please do not take consumables i.e. pantry supplies, washing powder, toiletries and Cloisters merchandise supplied. They are supplied for your holiday use only and are not to be removed from the premises. Bond will be held back if evidence of miss use is evident.


BOOKING AND PAYMENT POLICY
Bookings are preferred through our Airbnb listing for ease of returning bond payments and to ensure availability is up to date.If you prefer a direct booking a 50% deposit is required to secure your booking. Full payment is required within 30 days of your arrival date. If payment is not received by the due date, The Cloisters reserves the right to cancel the booking. Bookings within 30 days of arrival date require payment in full of rental fees and bond.
Rates quoted are in Australian dollars and are subject to change at any time. The Cloisters is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Minimum length of stay restrictions apply to certain rates during special event periods.
Preferred method of payment is credit card, EFT Transfer or Direct Bank Deposit. 


CANCELLATION POLICY
Covid 19 - If the South Australian Government places restrictions which advises only essential travel or borders are closed to interstate travellers you will be fully refunded minus the service fee.
No cancellations are accepted within 7 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.
In the event The Cloisters must cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred. 


INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. The Cloisters do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.

COVID-19
The Cloisters will go above and beyond to protect you. Our cleaning standards were already exceptionally high but we will give you the peace of mind we have put more actions into place to ensure your health is our number 1 priority. We will enforce and provide deep cleaning of our property. We have supplied disinfectant cleaners, soap and hand sanitisers for your use. We will comply with the local government standards to ensure we are all safe.

Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds.
Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking. We pride ourselves on being part of a small community therefore please be considerate of the neighbours, unacceptable behaviour will not be tolerated.


CHECK-IN + CHECK-OUT
Standard check in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. An additional fee will be charged if you do not check out by 11am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.


SECURITY BOND
Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process monies on your credit card or if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to.  You will be contacted to ensure you are aware of the  money to be deducted from your nominated credit card .


NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked Twin share 2 adults sharing and child up to the age of 2. Whole house up to 10 guests and 1 cot (unless prior approval is sought and given by management in writing) No Camping or caravans. All guests are paying guests.


CHILDREN 
Children 0-2 stay free and refers to children using existing bedding. A complimentary porta-cot, high chair and pram can be supplied however this is strictly for guests only. Steps and balconies need to be taken into consideration before booking. Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. . Supervision of children around, steps, balconies, roads, driveways, and all areas of the property and surrounds are the sole responsibility of parents/guardians and The Cloisters of Kalangadoo accepts no responsibility.


FUNCTIONS GROUP GATHERINGS
We do accept small parties, however these are all STRICTLY prohibited without written consent from Management prior to your arrival.


NOISE
Disturbance to neighbours including excessive noise, music and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received; a first warning will be given. If a second complaint is received this will result in immediate eviction with no refund.

PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.


NO SMOKING
Smoking indoors at The Cloisters is strictly prohibited. If there is any evidence of smoking inside you will be charged an additional $500 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.

WIFI/INTERNET

Unfortunately, we do not provide Wifi or Internet services, however there is good Telstra coverage.

CLEANING
The Cloisters must be left in the same condition  upon your arrival. Excess cleaning fees up to $300 may apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned). Please report any existing damage to the house upon your arrival. Please immediately report any damage which occurs during your stay.


PROVISIONS
While it is your house to holiday in please be considerate of the next guests checking in. Please do not take consumables i.e. pantry supplies, washing powder, toiletries and Cloisters merchandise supplied. They are supplied for your holiday use only and are not to be removed from the premises. Bond will be held back if evidence of miss use is evident.


BOOKING AND PAYMENT POLICY
Bookings are preferred through our Airbnb listing for ease of returning bond payments and to ensure availability is up to date.If you prefer a direct booking a 50% deposit is required to secure your booking. Full payment is required within 30 days of your arrival date. If payment is not received by the due date, The Cloisters reserves the right to cancel the booking. Bookings within 30 days of arrival date require payment in full of rental fees and bond.
Rates quoted are in Australian dollars and are subject to change at any time. The Cloisters is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Minimum length of stay restrictions apply to certain rates during special event periods.
Preferred method of payment is credit card, EFT Transfer or Direct Bank Deposit. 


CANCELLATION POLICY
Covid 19 - If the South Australian Government places restrictions which advises only essential travel or borders are closed to interstate travellers you will be fully refunded minus the service fee.
No cancellations are accepted within 7 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.
In the event The Cloisters must cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred. 


INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. The Cloisters do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.